Buildlane Concierge · Managed AI Front Office
When your team can’t take every call.
Buildlane configures and manages AI phone reception, text response, scheduling, and human handoffs around your business.
Design My Front OfficeThe customer experience
From first call to the right next step.
- 01 · Receive
A consistent welcome
Answer using your approved business information, including after-hours instructions.
- 02 · Understand
The right questions
Gather service and location details to understand what the caller needs.
- 03 · Route
A clear handoff
Schedule or pass the conversation to your team according to the rules you approve.
Coverage with clear responsibilities
Routine needs handled.
Your team stays in control.
Phone reception
A business-specific AI receptionist, a dedicated number or call forwarding, and approved greetings, answers, and after-hours paths.
Qualification and booking
Service and location checks, calendar availability, appointment scheduling, and confirmations by phone or text.
Human handoffs and follow-up
Transfers, escalation, and exception rules determine when a person takes over—including what happens when the team is unavailable. Follow-up keeps routine conversations moving.
Designed with you. Managed by Buildlane.
A considered launch. Ongoing care.
- 01 · Configure
Map the workflow
Define your knowledge base, conversation paths, scheduling, and human handoff rules.
- 02 · Test and launch
Check real scenarios
Test common calls and exceptions, then supervise the initial rollout.
- 03 · Review and improve
Keep it working well
Ongoing support, monthly review, and conversation improvements as your business evolves.
Crewbase by Buildlane
The front office built for trades.
A planned optional Concierge add-on for connecting leads, appointments, estimates, team activity, and follow-up.
Crewbase is in development. It is not currently available or offered as a standalone entry product.
Before we begin
Make the coverage fit.
Can I keep my existing business number?
We can plan coverage around call forwarding from your existing number or a dedicated business number.
Does Buildlane manage it after launch?
Yes. Concierge includes ongoing support, monthly review, and continued conversation and workflow optimization.
Let’s design your front office.
Start with your calls, your customers, and the way your team works.