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Managed AI Front Office

A front office designed around the way your business actually works.

Concierge gives service businesses a Buildlane-managed receptionist across phone, text, and web—configured around their services, schedule, qualification rules, and handoff process.

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Consistent first response

Professional coverage should not depend on whether someone can pick up.

Calls arrive while the team is working, driving, helping another customer, or away for the day.

Concierge creates a consistent first-response layer that can answer approved questions, collect useful details, schedule appointments, and bring a person into the conversation when needed.

Connected coverage

Support across the ways prospects reach you.

01

Phone reception

  • 24/7 AI phone receptionist
  • Dedicated business number or call forwarding
  • Custom voice, personality, and greeting
  • Intelligent human transfer
  • After-hours and urgent-call rules

02

Qualification and scheduling

  • Business-specific knowledge base
  • Service and location qualification
  • Appointment booking by phone or text
  • Calendar availability and confirmations
  • Owner escalation when judgment is required

03

Lead continuity

  • Follow-up across phone, SMS, and web
  • Recovery for missed calls and incomplete conversations
  • Priority support
  • Monthly performance review
  • Conversation and workflow optimization

Built with you, managed by Buildlane

The difference is in the implementation.

Concierge is shaped around approved business information, real handoff rules, and a supervised operating plan.

  1. Strategy and workflow session

    Document how the business handles calls, service questions, scheduling, transfers, and exceptions.

  2. Receptionist design

    Define the greeting, voice, tone, responsibilities, and boundaries.

  3. Knowledge-base development

    Organize the approved information the receptionist can use when answering questions.

  4. Script and escalation configuration

    Build the qualification, booking, transfer, after-hours, and urgent-call paths.

  5. Test-call certification

    Check the experience against common scenarios before launch.

  6. Supervised launch

    Monitor the initial rollout and adjust the workflow where needed.

  7. Ongoing optimization

    Review performance and continue tuning conversations and workflows as the business evolves.

Human control

Automation handles the routine. People keep the judgment.

Concierge supports the owner and team rather than isolating them from customers. Transfer, escalation, and exception rules determine when a conversation should move to a person.

Optional Concierge add-on

Concierge Command Center

Bring calls, texts, website leads, and follow-up into one operating view when the business needs a deeper customer and workflow layer.

The Command Center is an optional Concierge add-on. It is scoped separately and is not offered as a standalone entry product.

Possible capabilities

  • Unified phone, text, and website leads
  • Customer records and conversation history
  • Trade-specific sales pipeline
  • Appointment calendar
  • Estimate and follow-up tracking
  • Team assignments and job status
  • Revenue and conversion reporting
  • Custom workflows and branding

Is Concierge the right fit?

Built for businesses that need managed coverage.

  • Calls regularly arrive while the team is unavailable
  • After-hours inquiries matter to the business
  • Qualification follows repeatable service and location rules
  • Scheduling and follow-up consume meaningful staff time
  • The owner wants implementation and ongoing management, not another do-it-yourself tool

If the immediate need is a better website or automated text response, Essential or Growth may be the better place to start.

Compare Essential and Growth

Questions

Know how the front office will operate.

Can Concierge use an existing business number?

Concierge can be designed around a dedicated business number or a call-forwarding workflow, depending on the current phone setup.

Can the receptionist sound like the business?

The voice, greeting, tone, approved information, and conversation paths are configured around the business.

What happens when a person needs to take over?

Transfer and escalation rules determine which conversations should move to the owner or team.

Does Buildlane manage it after launch?

Yes. Concierge includes ongoing support, monthly review, and continued conversation and workflow optimization.

A managed next step

Design the front office your business needs next.

We’ll map how calls and inquiries arrive, what the receptionist should handle, and where your team should step in.

Design My Front Office